Get out of Your Rut and Move on!
Understand Your Customers
Do you have a system to get ongoing feedback from your customers? If not, how can you possibly make good decisions? Unhappy customers don't tell you ... they simply go somewhere else.
Implement the Net Promoter Score system (click on the link) and get some candid feedback from your customers. Hopefully this will include negative feedback getting this is the BEST way to improve your business.
Change your Mind
Accept that you need to constantly change. As Tony Robbin says:
"Do what you’ve always done you'll get what you’ve always got!"
Get a clear vision of where you want to go and what you have to do, set goals and then go and make them happen.
Identify Tasks you Should Delegate
Identify tasks that someone else can do, freeing up your time and empowering someone else. These could be routine tasks, time consuming tasks or tasks that will develop a member of the team.
With a warning: before delegating tasks develop foolproof written procedures ... covering EVERY small detail. Start with the smallest, simplest tasks ... then grow them step by step.
Don’t Wait Until Something is "Perfect"
Nothing will ever be perfect. And nothing has ever been improved without implementing first and learning from the mistakes. Any action is better than perfect inaction.
Don't Only Hire for Talent
Top talent rarely wins. You need to find the teammates that are the best fit for YOUR business. With systems and processes in place, you can then train people for certain jobs. You’re building a team where enthusiasm and commitment beats credentials!
Create the systems and processes that anyone can learn. Start hiring the right kind of people with the right personalities.
Don't Delegate A Task That You Don't Know How to Do
The quickest way to lose touch with your team is to tell them to do something and when they ask "how?" you say "I don't know, figure it out." Unless they are skilled it's your job to do the figuring out and their job to execute.
A better solution may be to say, "let's figure it out together."
Use "We' instead of "I"
You can't build a business on your own, you need a team of people to build a business. When you use "I" it creates a hierarchical feeling that the only reason they are doing anything is for your benefit.
To build a rock-solid culture with your teammates and subordinates, always speak in "We"
Redefine your Role
Not what you do but what you should do. Your primary focus is to work on the business not in the business.
Create a simple organisation chart and define the key functions for each role then go back to #3.