October 7


The 8 Step Business Growth Plan

By Patrick Millerd

October 7, 2020

building your business, business growth, business plan, small business owner

Get out of Your Rut and Move on!

Whether your business needs destressing, refocusing, pivoting or building start with this 8 Step Business  Growth Plan.
Stop spinning wheels, refocus and enjoy the fruits from making real progress!


Understand Your Customers

Do you have a system to get ongoing feedback from your customers? If not, how can you possibly make good decisions? Unhappy customers don't tell you ... they simply go somewhere else.


Implement the Net Promoter Score system (click on the link) and get some candid feedback from your customers. Hopefully this will include negative feedback       getting this is the BEST way to improve your business.


Change your Mind

Accept that you need to constantly change. As Tony Robbin says:

"Do what you’ve always done you'll get what you’ve always got!"


Get a clear vision of where you want to go and what you have to do, set goals and then go and make them happen.


Identify Tasks you Should Delegate 

Identify tasks that someone else can do, freeing up your time and empowering someone else. These could be routine tasks, time consuming tasks or tasks that will develop a member of the team. 


With a warning: before delegating tasks develop foolproof written procedures  ... covering EVERY small detail. Start with the smallest, simplest tasks ... then grow them step by step.


Don’t Wait Until Something is "Perfect" 

Nothing will ever be perfect. And nothing has ever been improved without implementing first and learning from the mistakes. Any action is better than perfect inaction.


Get started...today!


Don't Only Hire for Talent 

Top talent rarely wins. You need to find the teammates that are the best fit for YOUR business. With systems and processes in place, you can then train people for certain jobs. You’re building a team where enthusiasm and commitment beats credentials!


Create the systems and processes that   anyone can learn. Start hiring the right kind of people with the right personalities.


Don't Delegate A Task That You Don't Know How to Do 

The quickest way to lose touch with your team is to tell them to do something and when they ask "how?" you say "I don't know, figure it out." Unless they are skilled it's your job to do the figuring out and their job to execute. 


A better solution may be to say, "let's figure it out together."


Use "We' instead of "I"

You can't build a business on your own, you need a team of people to build a business. When you use "I" it creates a hierarchical feeling that the only reason they are doing anything is for your benefit.


To build a rock-solid culture with your teammates and subordinates, always speak in "We"


Redefine your Role

Not what you do but what you should do. Your primary focus is to work on the business not in the business.


Create a simple organisation chart and define the key functions for each role then go back to #3.

Business Growth Plan to Destress, Refocus, Pivot  or Build Your  Business  

Patrick Millerd

About the author

I support small and medium-sized business (SMB) owners to drive profitability and cash flow, managing the financial health of their business through understanding and using their numbers.
Helping them build a complete management system that puts them in control.

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